Tackle will be there for you whenever you need technology help. Whenever you have a question, need advice, or technical implementation help, simply submit a ticket to our Help Desk and you will only be billed for the work we do. Submit a ticket via this portal or email us at help@tackle.consulting
How does Help Desk work?
- Access Help Desk Portal at https://projects.tackle.consulting/support/#/docs
- Refer to your Help Desk agreement for your monthly subscription rate.
- Refer to your Help Desk agreement for your hourly rate.
- Pre-approved Cap on Help Desk Hours is usually 25 hours/month. Refer to your Help Desk agreement for your monthly cap or establish your cap with your account manager.
- For task or project requests that require more than 2 hours, TACKLE will provide a written estimate via email through the help desk ticketing system or via a Statement of Work. Before work can begin, CLIENT must reply to TACKLE with written approval.
- Hours billed are for hours used (ex. if less than 25 hours is used within any given month, Tackle bills for the number of hours used).
- For larger project requests, a Statement of Work will be prepared for signature and billed separately from the monthly cap of hours for Help Desk.
Simply submit your issue to Help Desk and we’ll work with you for resolution!
Example requests:
- “How-to” type questions
- Success Check-In each month
- Advanced training
- Improving business processes
- Custom reports
- CRM system updates
- Custom reports
- Improving business processes, such as offline gift processing
- Website updates
- Custom donation form coding
- Google Analytics tracking and custom codes
- How-to type questions
- Advice on the best way to implement a fundraiser